Hallo Hubi,
habe deinen Vorschlag aufgenommen und denen geschrieben, das alle Trader diese Probleme haben. Darauf haben sie mir geantwortet:
Dear Matt
Thank you for contacting us with your inquiry.
We have not had any significant issues on either our live or demo systems this week or last that would prevent any client from connecting to our systems during market hours. I will have our technicians investigate why your clients are particularly having issues when none of our other clients are. If you are able to have a few of your clients perform the tests that Gladimir provided you, it would be of great help.
Please feel free to contact us if there are any other concerns.
Es sollen wenigstens einige Trader diese Tests machen. Ich mache ihn auch, da ich die gleichen Probleme habe. Also Freiwillige vor.
Gruss
Matze
PS: habe mich an ODL gewandt. Hoffe, das es klappt.